Sify's Managed IT Services (MITS) is a comprehensive offering designed to meet the IT needs of any organization.
It spans across the entire breadth of the IT infrastructure to include:

• LAN Management
• WAN Management
• Desktop Management
• Storage Management
• Applications Management
• Datacenter Management
• Security Management
• Helpdesk Management

And covers the lifecycle of each component:

The idea is to take over the routine operational activities from the senior IT personnel, leaving them more time to strategize. Sify has designed its offering to plug the gaps between current service provider offerings and customer expectation; and introduce flexibility to cater to each client differently. The client can select, depending on its requirement, from three increasing levels of engagement:

Support
Manage
Optimize

The service endeavours to

• Achieve end-to-end coverage of all processes
• Streamline the IT operations

Resulting in

• Cost saves
• Service level upgrades

Delivery model

Delivery features

• Million man hours of experience in managing complex IT infrastructure
• Well-documented processes, conforming to ITIL framework
• Cohesive set of best practices drawn from public and private sectors internationally
• Ability to support mission critical IT infrastructure on a 24 X 7 X 365 basis
• Seamless transition with no disruptions, characteristic to outsourcing scenarios

Case Study 1: IT Infrastructure Management Services
Case Study 2: Managed Infrastructure, Security and Application Services