More companies have invested in outsourcing this fiscal than in 2005-2006, and the trend will continue.
Origins of outsourcing : 38 percent of the companies that outsource began
to do so more than five years ago. 50 percent of BPO companies and 42 percent of manufacturing companies began to send out work at that time. Outsourcing among telcos began only two years ago. Among the organisations that have invested in outsourcing in the past, 94 percent outsource IT services. All companies in the telecom, oil/power and services sectors outsource their IT requirements. The IS 2005-06 survey reports that of the companies that are resorting to third-party support, only 19 percent believe in total outsourcing, while majority outsource partially.
Planned outsourcing : In FY 2005-06, the areas that companies want to outsource the most are PC management (59 percent) and network communications (44 percent). However, all companies in telecom and govt/PSU want to outsource application development or management activities. All telcos and 79
percent of pharmaceutical/ chemical and BPO companies want to outsource PC management. Process management and disaster recovery are activities that are expected to head the outsourcing agenda this fiscal. Among companies in BFSI, the activity to be outsourced the most is help-desk management.
to be continued ...
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