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Case
Study: IT Infrastructure Management Services
Customer:
Global Mobile Financial Services Settlement Services
provider
Project
Objectives
- To provide a stable trouble-free
environment and support the Settlement platform
- To be able to get all mission-critical
support projects done on time
- To develop processes and procedures
that would help manage production support activities
for various Project To achieve expertise in the
clients systems, and the technology to add to
organizational knowledge, in terms of Body of
Knowledge, etc.
Activities
by Sify
- Operating system monitoring and
management
- Hardware systems monitoring and
management
- Database monitoring and management
- Web server monitoring and management
- Storage and Backup monitoring and
management
Project's
benefit to the customer
- Time value
- Direct business benefits
- Troubleshooting and investigation
- System health checks
- Single point of contact for users
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