Avaya Tackles Spam

Avaya GlobalConnect Ltd, is a leading enterprise converged communication solutions provider in India. Its offerings range from converged voice, data and video networks to contact center solutions to unified messaging solution, and customer services. It is a dominant player in the contact center market. The products on offer are basic telephony, IP telephony, conferencing, contact centers messaging, multiservice networking.

Avaya offers the best-in-class converged communications products and solutions in partnership with the global technology leaders like Polycom, the world's leading video-conferencing solutions provider; Nice Systems, the Israel-based customer experience management specialist, and LG, a leading global player in EPABX and KTS products. It has also strategic alliance with systems integrators like IBM, HP, Netsol and Servion.With its vision to be recognized as the most customer responsive company, Avaya operates with missionary zeal to provide the best converged communications solutions enabling the customers to enhance their business performance.

Rated by Deloitte & Touche among the fastest growing technology companies in Asia Pacific region and as the top 16th fastest growing technology companies in India, Avaya GlobalConnect provides its solutions to over 75% of the Indian Fortune 100 companies. They include the AIR Headquarters Vayu Bhavan, AT & T, Britannia, Eicher Motors, L & T Trade.Com., Cisco, IBM, Patni, Satyam, Scotia Bank etc.

Business challenge : Being at the top is also to be exposed to unparalleled challenges. Among the multiple business challenges Avaya GolbalConnect had to face was a high rate of spamming in its prevailing set up. It needed a reliable anti-spam service to support the high e-mail traffic across locations. Avaya Global at the same time did not want to make any change in the mail server which was being used. Sify took up this challenge as its own and firewalled all spamming against Avaya GlobalConnect in a manner only it can do.

The solution : Sify co-located a dedicated anti-spam appliance at its data center. It was linked to the captive mail server at Avaya Globalconnect. The link from the mailserver was extended to the end users of Avaya Global. Sify at its data center had a fall back server to ensure high availability. Firewall was set up to ward off any internet cloud . This very effective anti-spam system is fully managed and operated by Sify with upgrade based on usage.

Business Benefits

• Scalable and reliable set up handling around 300 GB plus data transfer per month.
• Advanced training to IT team of Avaya Global for administration of Anti-Spam service.
• Issue resolution and support via centralized helpdesk with web-based trouble ticket.